Product return

Return Material Authorization (RMA)

As a result of a recent Customer Experience Kaizen focused on our Return Merchandise Authorization Process, WIKA USA has significantly improved and simplified our RMA policy. The focus of the Kaizen was to improve operational excellence with a focus on eliminating waste, simplifying processes, synchronization, and empowering our people. For products purchased from or produced at WIKA Instrument, LP in Atlanta, we are making the following promise:
 
WIKA USA commits to resolving a majority of returns within 24 hours.

Potential resolutions are:

  • Issue credit
  • Product replacement

In most cases, customers will not be asked to return merchandise.
In select cases, we may request merchandise be returned so we may evaluate potential issues with the goal of making improvements in design and manufacturing processes.
 
Please contact us at 1-888-WIKA USA or reach out to your account manager directly with any questions, and we sincerely look forward to continuing to serve our customers to the best of our abilities. 
 

Terms & Conditions of Sale

Here you can download our Terms & Conditions of Sale