Return Material Authorization (RMA)
Merchandise returned to WIKA for any reason must have a WIKA supplied Return Material Authorization (RMA) number. Warranty returns also require proof of purchase (invoice number and date). All returns require the original purchase order number. If the original purchase order number is not available, a new purchase order number is acceptable for credit and rebilling.
An RMA is valid for 45 days from issuance and merchandise must arrive at WIKA within the validity period.
In order to evaluate the root cause for the return, it is possible the product will be disassembled and not re-assembled to the condition in which it was sent to WIKA, rendering the product unusable. If the root cause is due to WIKA, the product will be replaced. If the root cause is the application or misuse, the distributor will be rebilled and the material returned at the customer’s discretion.
Centralized RMA Group Streamlines Returns Process
RMAs are managed by a dedicated RMA customer service team who are experts in handling RMAs; trained to quickly handle technical questions; and focused only on expeditiously handling RMAs.
To request an RMA or report a customer complaint, please complete the appropriate form below.
A customer return specialist will review your request and contact you if more information is required. If all information is available and meets RMA policy requirements, an RMA form with your unique RMA number will be issued to you within 24 hours of receipt of your request.
When an RMA request is incomplete or does not meet with our RMA policy, a customer return specialist will advise you of any non-compliance and work with you to resolve the issue.
You may return the product to WIKA, freight pre-paid. Your signed RMA form and Decontamination Letter must accompany the return.
Due to system maintenace, you may experience a delay in response to your RMA request, February 27 - March 3, 2017.